SIFTR Terms of Service (Terms & Conditions)

SIFTR Sales

	TERMS OF SERVICE Last updated June 20, 2024 Service Terms Any SIFTR, LLC SMS service campaign you are receiving messages from are used to communicate with contacts that have expressed interest our services and receive further information with regard to those services. You can cancel an SMS service at any time. Text "STOP" to the shortcode to unsubscribe. After confirming your unsubscribe status via SMS, you will no longer receive SMS messages from us. To rejoin, sign up as before. If you have issues with the messaging program, reply with HELP for assistance, or contact us directly at support @ SIFTRsales.com. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for messages from us to you and vice versa. You may receive up to four automated messages per day. Contact your wireless provider for questions about your text or data plan. Usage charges for calls, texts, and emails, sent within the CRM in your account, are billed in $10 increments, adjustable within the 'Company Billing' section under 'Settings'. Ensure professional account conduct; we reserve the right to suspend or deactivate accounts. Additional details on 'Usage Charges' are provided below. For security against simple email scraping, addresses on this site might have extra spaces around the '@' symbol. Remove these spaces to send emails. For privacy-related inquiries, please refer to our Privacy Policy. Acceptance of Terms By using this site, signing in, or registering an account, you agree to these Terms of Service (also referred to as Terms & Conditions) and our Privacy Policy, available the bottom of this page. Account holders may incur fees as outlined below, which are subject to change without notice.
	Cancellation and Refund Policy At SIFTR, LLC, we strive to offer the best services to our clients. We understand that there might be circumstances where you need to cancel. Our cancellation policy is designed to be clear and straightforward, ensuring a seamless process for both parties. 1. Cancellation Rights: Customers have the right to cancel their service(s) with SIFTR, LLC, subject to the terms of service set out below. 2. Initial Commitment Period: For customers on our Virtual Dialer Program, there is an initial commitment period of 90 days. During this time, Virtual Dialer Program customers are not eligible to cancel their service. 3. Cancellation after Initial Commitment Period: A. Virtual Dialer Program customers: After the 90-day commitment period, customers may cancel their services at any time with a 30-day notice. This means the service will be terminated 30 days from the date SIFTR, LLC receives the cancellation request. B. All other customers: Can cancel at any time with a 30-day notice. 4. No-Refund Policy After 30 Days: Please be aware that SIFTR, LLC operates on a no-refund policy after 30 days. Once payments are made, they are final after 30 days. Even if you choose to cancel your service(s), we will not be able to offer a refund for any payments already made after 30 days. There are no refunds for usage based charges. Usage charges for services like calls, texts, SMS carrier charges, A2P 10DLC campaign registration fees, and emails sent within our system in your account are final sales and cannot be returned or refunded. Other usage-based products or services like custom webhooks, conversation AI, and other AI generation tools used in our system are final sales and cannot be returned or refunded. For more details on refunds & returns, please visit: https://cancellation.siftrsales.com/refund-returns. 5. How to Cancel: To initiate cancellation, please email us at support @ SIFTRsales.com with all required details for a swift processing of your request. Alternatively, you may send written notice to SIFTR's Registered Agent in the State of Nevada via US Mail. While we strive to process requests within 72 hours, requests may take 6 to 10 weeks to process. 6. Changes to the Cancellation Policy: SIFTR, LLC reserves the right to modify this cancellation policy at any time. Any changes will be communicated on our website, and it is the customer's responsibility to stay updated. Your continued use of our services after any change means you accept the new terms. 7. Governing Law and Jurisdiction: Prior to initiating any litigation, the Parties agree to first attempt to resolve any disputes arising from or relating to this Agreement through binding arbitration. This arbitration shall be conducted in Clark County, Nevada, in accordance with the rules of a recognized arbitration body mutually agreed upon by the Parties. This Agreement shall be deemed to have been made and entered into in the State of Nevada and shall, in all respects, be interpreted, enforced, and governed under the laws of Nevada, without regard to its conflict of laws principles. The Parties expressly consent to the exclusive jurisdiction and venue of the federal and state courts located in Clark County, Nevada, subsequent to any arbitration process. None of the Parties will attempt to deny or defeat such personal jurisdiction or venue. The Parties expressly waive any claims or defenses of forum non conveniens with respect to jurisdiction and venue in the same.
	Usage Charges Usage charges will incur and be charged to the credit card on file in real time based on usage of calls, texts and emails (not a complete list of usage fees) made from within the system as they occur and after the credits in the account are depleted. These charges along with other usage based services (conversation AI) are not refundable. As of January 21, 2024, the charges for usage are as follows, but are subject to change at anytime without notice: 1. Outbound Calls are $0.028 / min 2. Incoming Calls are $0.017 / min 3. Text Messages are $0.0158 / segment ($15.80 for every 1000 text messages plus SMS Carrier Fees) 4. Emails are $0.0014 / email 5. $2.00 - $3.00 per phone number monthly. EXAMPLE 1: Based on the pricing above, $10 will provide approximately the following counts for each action type below (outbound calls, incoming calls, text segments, emails). If you perform all four actions, the total cost is $40. 1. 355 Outbound calls 2. 590 Incoming calls 3. 635 Text segments 4. 7,145 emails EXAMPLE 2: For a campaign with 1000 contacts, sending 7 SMS texts each, and receiving one response plus one notification per contact, each contact will generate 8 outbound and 1 inbound texts. This totals 9,000 SMS texts for the campaign, breaking down the weekly cost as follows: # of segments x # of contacts x (cost per segment + Additional SMS Carrier Fees) = 9 x 1000 x ($0.0158 + $0.005) = $187.20 Additional SMS Carrier Fees: ADDITIONAL Charges: To be compliant, we follow the rules and regulations with regard to A2P 10DLC. As of the time of this last edit, A2P has a one time Brand and Campaign registration fee of $20.95 and an additional campaign fee of $12 per month in accordance with TCR rules for “The Low Volume Standard Brands for Low Volume Mixed Messaging campaigns”... Updates will be provided on this page. Please review this article for more information: https://support.twilio.com/hc/en-us/articles/1260800720410-What-is-A2P-10DLC-
	Mobile Application: The SIFTR Sales mobile application uses 3rd party data sources & providers with regard to map data, as well as, parcel data. Additional charges may apply based on map and parcel usage within the SIFTR Sales mobile app.
	Changes to Terms We may modify these terms at any time. Your continued use of our services after any change means you accept the new terms.
	Contact Us If you have any questions or concerns about these terms, please reach out to us at: SIFTR, LLC 2510 Sunset Rd Suite 5 #A740 Las Vegas, NV 89120