Last updated: May 13, 2026
SIFTR is an AI, automation, and software development company. We build custom AI systems and applications, deliver implementation and integration work, teach business owners and operators how to build their own tools through the SIFTR OS Program, run workshops and free educational content, support a small managed-CRM practice, and offer Bring-Your-Own-Key SaaS tools at SiftrTools.com. These Terms cover everything we do under the SIFTR brand.
A few things worth knowing up front.
Customer satisfaction matters to us. Our fees are non-refundable, but if something we built or delivered does not match what we agreed to, we will work with you in good faith to make it right, typically through rework, replacement, or completion of scope. See Section 12.
Liability cap. For custom builds, SIFTR's total liability is capped at 100% of the project fee you paid SIFTR for the engagement at issue. For ongoing subscriptions and retainers, the cap is the amount you paid SIFTR in the three (3) months immediately preceding the event. The cap excludes third-party pass-through costs, carrier fees, taxes and government assessments, and AI or API usage fees. See Section 21.
Claims window. Any claim must be brought within six (6) months of the event giving rise to it or it is permanently barred. See Section 22.
These Terms contain a binding arbitration clause and a class action waiver. Disputes go to individual arbitration in Clark County, Nevada. See Section 28.
SIFTR provides software, automations, training, and resold third-party services. For most offerings, you are responsible for your own third-party accounts (AI providers, hosting, domain, email and SMS senders, payment processors) and for paying their fees directly. See Sections 4 and 5.
These Terms of Service ("Terms") are a legal agreement between you and SIFTR, LLC, a Nevada limited liability company located at 2510 E Sunset Road, Ste 5 #A740, Las Vegas, NV 89120 ("SIFTR," "we," "us," or "our"). They govern your access to and use of everything we offer under the SIFTR brand, including:
We use "Services" throughout these Terms to refer to all of the above collectively. By accessing the site, submitting a form, signing up for the workshop, paying an invoice, enrolling in a program, downloading or installing a tool, or otherwise using any SIFTR offering, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
Continuing assent. SIFTR presents these Terms (or a notice of and link to these Terms) at multiple points where you interact with us, including without limitation: logging into the SIFTR CRM or any SIFTR-managed platform, checking out for a paid Service, beginning a new engagement, downloading or installing a SIFTR tool, enrolling in the SIFTR OS Program, joining the affiliate program, and connecting to a Bring-Your-Own-Key SaaS tool. Your acceptance at each of those events constitutes a renewed agreement to the version of these Terms in effect at that time. If we update these Terms, your next acceptance event constitutes acceptance of the updated Terms.
Products and services offered under any SIFTR-affiliated brand or domain, including SiftrTools.com, are governed by these Terms. SIFTR may publish product-specific addenda for individual products (for example, the Sub-Account Subscription Order Addendum in Exhibit A); any such addendum is incorporated into these Terms and controls only to the extent it expressly modifies these Terms for that specific product.
For paid managed services governed by a separately signed proposal, scope of work, order form, or product-specific addendum (including the Sub-Account Subscription Order Addendum in Exhibit A), that signed document controls for that engagement to the extent it conflicts with these Terms.
You must be at least 18 years old and able to form a legally binding contract. If you accept these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity, and "you" refers to that entity. The Services are intended for business use.
SIFTR serves several distinct customer paths. Each path is governed by these Terms, plus any document specific to that path:
The Services rely on and integrate with third-party providers across several categories, including without limitation:
SIFTR is not any of these providers. When SIFTR resells, integrates with, or recommends a third-party service, your use of that service is governed by the third party's own terms, privacy policy, acceptable use policy, and pricing, which may change without notice. You are responsible for reviewing and complying with the third party's terms.
SIFTR is not responsible for any third-party provider's outages, pricing changes, feature changes, deprecations, suspensions, terminations, data loss, security incidents, or any other act or omission. SIFTR makes no warranty or representation regarding any third-party service.
Most SIFTR Services require you to obtain and pay for third-party services on your own accounts. Depending on the path, that can include:
You are responsible for opening those accounts in your own name, paying their fees directly, complying with their terms, managing your credentials and API keys, and monitoring your usage. SIFTR is not a wallet, a billing intermediary, or a guarantor for any of these third-party services. SIFTR does not underwrite, cover, or absorb their costs.
In Bring-Your-Own-Key (BYOK) arrangements, you connect your own AI provider API key to a SIFTR tool. Your AI usage flows through your account on your AI provider; SIFTR does not see or pay for that usage. Your relationship with the AI provider is direct, and that provider's terms govern.
If you purchase a managed CRM sub-account from SIFTR, the usage-side fees (SMS, voice, email, AI, phone-number rentals, and any other communication surcharges) are billed against your sub-account wallet under the underlying platform's billing system. SIFTR collects the subscription fee for the sub-account itself; the wallet and usage charges are governed by Exhibit A.
The SIFTR OS Program is SIFTR's educational program that teaches business owners and operators how to build their own AI tools and operating systems, as an alternative to buying ready-made AI automations or hiring SIFTR to build custom tools for them. We walk you through what to build, why, and how. The program includes written instruction, recorded or live walk-through sessions, downloadable templates and example files (such as those provided at siftrsales.com/coursestart), and supporting reference material. You take what we teach and build, run, and own the resulting tools yourself, on your own hardware and in your own environment, using your own third-party accounts.
You are solely responsible for: (a) the suitability of your hardware and environment; (b) the cost of all third-party services you choose to use (AI providers, hosting, domain, email and SMS senders, payment processors, and any other vendor); (c) the security of your machine, network, and credentials; (d) backing up your own data and configuration; (e) keeping your tools updated and handling breakage caused by third-party providers changing, deprecating, or suspending their products; (f) complying with all laws and regulations applicable to your business and to what you build using the program; and (g) any tax obligation associated with the tools you build.
SIFTR intellectual property. SIFTR retains all rights, title, and interest in the reusable frameworks, prompts, snapshots, templates, configurations, example files, code samples, written materials, training content, and other educational materials provided through the SIFTR OS Program. SIFTR grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use those materials inside your own business. You may not resell, redistribute, repackage, sublicense, or otherwise make SIFTR-provided materials available to any third party, and you may not represent them as your own product, course, or program.
DIY waiver. The SIFTR OS Program is educational. SIFTR teaches you how to build, and you take it from there. SIFTR provides no warranty, guarantee, or ongoing support for the tools, systems, or automations you build, deploy, and operate yourself under the program. That includes no IT support, security monitoring, incident response, uptime guarantee, or operational coverage for DIY tools, unless you have separately purchased a coaching, support, or retainer package. Inclusion of program materials in any future update is at SIFTR's discretion. We may modify, retire, or replace program materials at any time.
From time to time SIFTR makes tools, scripts, snapshots, templates, or other materials available for download or installation. Some are free; some are paid. Unless we explicitly say otherwise in writing for a specific tool:
Certain SIFTR SaaS tools, typically offered under SiftrTools.com, require you to connect your own AI provider API key (such as Anthropic, OpenAI, Google, or OpenRouter). Those tools are governed by these Terms in the same way as any other Service we offer.
SIFTR does not pay for, manage, or guarantee any AI provider usage that runs under your own API key. You are solely responsible for your AI provider account, your API key security, your spending limits, your compliance with the AI provider's terms (including content rules and acceptable use), and any cost or suspension imposed by the AI provider.
Many SIFTR Services use artificial intelligence and large language models ("AI Features"), including the AI chat widget on this site, automation tools built or configured for you, BYOK SaaS tools, and AI-generated content produced through any SIFTR Service.
AI output may be inaccurate, incomplete, biased, out of date, or wrong. AI Features are provided "as is" and on an "as available" basis. SIFTR makes no warranty of any kind, express or implied, regarding the accuracy, reliability, completeness, timeliness, fitness for any particular purpose, or non-infringement of any AI Feature or any content produced by an AI Feature. AI behavior can change unexpectedly, including when underlying model providers update, deprecate, or suspend models.
Nothing produced by an AI Feature is professional advice. No content generated by or through the Services constitutes legal, tax, accounting, medical, financial, investment, insurance, or other professional advice. Consult qualified professionals before acting on AI output. You are solely responsible for reviewing, validating, and verifying any AI output before relying on it, using it with your customers, or making business decisions based on it.
Human-in-the-Loop review. SIFTR requires Human-in-the-Loop review of AI-generated outputs before they are used externally, relied on, or acted on. You agree to apply human review proportionate to the risk of the use case. SIFTR is not liable for client-approved, client-operated, or unsupervised use of AI-generated outputs, except to the extent liability cannot be limited by applicable law.
You agree not to use AI Features (a) to generate or distribute content that is illegal, defamatory, discriminatory, harassing, sexually explicit, or that infringes the rights of any third party; (b) in any jurisdiction that prohibits or materially restricts the use of AI; (c) to make automated decisions with legal or similarly significant effects on individuals without appropriate human review; (d) to submit Protected Health Information, payment card data, government identifiers, or other sensitive personal information unless we have agreed in writing that the specific feature is fit for that data type; or (e) for any purpose prohibited under Section 11.
You are solely responsible for your use of the Services and for ensuring that your use complies with all applicable laws and regulations, including but not limited to:
When you use SIFTR-built systems, SIFTR-managed sub-accounts, or SIFTR templates to send communications to your customers, you are the "sender" for all legal purposes under the TCPA, TSR, CAN-SPAM, 10DLC, state mini-TCPA laws, GDPR, CASL, and any analogous law. You are solely responsible for obtaining and maintaining all consents, opt-outs, sender registrations, brand and campaign vetting, and records required for those sends. These obligations survive cancellation or termination.
You agree not to:
We may suspend or terminate your access to the Services, with or without notice, if we believe in our sole discretion that you have violated these Terms or applicable law.
All fees paid to SIFTR are non-refundable. This applies to (without limitation): setup fees, monthly subscription fees, retainers, project deposits, kickoff payments, workshop fees, program enrollment fees, advisory fees, paid downloads, and any prepaid or minimum-commitment amounts. A "no refunds" policy lets us commit to the work, hold a calendar slot, and absorb the up-front cost of snapshots, licenses, and pre-purchased services we deploy on your behalf.
Our satisfaction commitment. We care about doing right by our customers. If something we built, configured, or delivered does not match the scope, specification, or written description we agreed to, contact us within a reasonable time at support@siftrsales.com and we will work with you in good faith to make it right. Depending on what fits the situation, that may take the form of rework, replacement, completion of the agreed scope, additional training, or another remedy that we, in good faith, believe addresses the gap. Our satisfaction commitment is a service remedy. It does not create a refund right, an extended performance warranty, or an obligation to deliver outside of the agreed scope, and it does not change the liability cap in Section 21 or the claims window in Section 22.
You may cancel ongoing paid services at any time by written notice to support@siftrsales.com. Cancellation stops future billing only. It does not entitle you to a refund or credit for any amount already paid, and it does not relieve you of any unpaid amounts already owed.
Recurring fees (monthly Sub-Account subscriptions, support retainers, ongoing program access) automatically renew at the then-current rate until you cancel. SIFTR may change fee rates with thirty (30) days' notice for ongoing engagements; your continued use of the Services after the notice period constitutes acceptance of the new rate.
Third-party pass-through fees. Third-party fees that flow through SIFTR (such as A2P 10DLC carrier fees, AI provider usage on SIFTR accounts, and other usage-based pass-throughs) are not refundable by SIFTR. Once a third party has charged us for a service initiated on your behalf, you owe that amount regardless of outcome.
Declined payments and chargebacks. If a payment is declined, returned, or charged back, we may suspend or terminate the Services and you remain liable for the amount owed plus any associated fees, including chargeback fees, collection costs, and reasonable attorneys' fees. Before disputing a charge with your card issuer, please contact us at support@siftrsales.com so we can work through the issue directly under our satisfaction commitment above. If a chargeback is filed, you authorize SIFTR to provide your card issuer with a copy of these Terms and any other evidence relevant to the dispute.
All fees are exclusive of taxes (sales, use, VAT, GST, etc.), which are your responsibility. SIFTR may add applicable taxes to your invoice where legally required.
By purchasing any recurring SIFTR Service, you authorize SIFTR to charge the payment method you provide on a recurring basis at the then-current rate, without further authorization from you, until you cancel in writing. You further authorize automatic wallet reloads where applicable, including reloads triggered by negative wallet balances caused by taxes, government assessments, or post-period usage reconciliation. Specific auto-renewal and wallet-reload mechanics for managed CRM sub-account subscriptions are described in Exhibit A.
SIFTR operates an SMS program. The terms below are the disclosures required to run it on U.S. mobile carriers and apply whenever you opt in to receive text messages from SIFTR.
By submitting your phone number and checking the SMS consent boxes on a SIFTR form, you provide express written consent to receive the messages described above from SIFTR. Consent is not a condition of any purchase. Marketing SMS and non-marketing (transactional and service) SMS are separate, optional consents. You can opt in to either, both, or neither.
Some Services require you to create or be issued an account (for example, the affiliate dashboard, a managed CRM sub-account, or any future SIFTR product that requires login). You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. Notify us immediately at support@siftrsales.com if you suspect any unauthorized access. SIFTR is not liable for losses arising from your failure to safeguard your credentials.
You retain ownership of the content you submit to us (form submissions, AI chat transcripts, files you upload, data you import or migrate, and any other material you provide). You grant SIFTR a worldwide, royalty-free, non-exclusive license to use, host, store, reproduce, modify, transmit, and display that content to the extent reasonably necessary to provide, maintain, improve, and secure the Services and to comply with law.
You represent and warrant that you have all rights, consents, and authorizations necessary to provide that content to us, and that our use of it as contemplated by these Terms will not violate any law or any rights of any third party.
If you provide feedback, ideas, suggestions, or recommendations about the Services, you grant SIFTR a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, with no obligation to compensate or credit you.
SIFTR's underlying software, the site, the AI chat widget, our marks, our brand assets, and our written and educational materials (workshop content, program materials, guides, playbooks, templates, configurations, code samples) are owned by SIFTR or our licensors and are protected by U.S. and international copyright, trademark, trade-secret, and other laws. Use of the Services grants you only the licenses expressly described in these Terms and in any product- or program-specific terms. The name "SIFTR" and the SIFTR logo are trademarks of SIFTR, LLC. You may not use them without our prior written permission. Other product or company names referenced in the Services are the trademarks of their respective owners.
Custom deliverables: you own what you paid us to build for you. Unless a signed proposal, scope of work, or order form for a specific engagement says otherwise, upon your full payment of all fees due for that engagement, you own the final custom deliverables we created specifically for your business (for example, the bespoke automation, the custom application code, the integration we wrote for you, and the project-specific configuration). That ownership is yours to use, modify, host, and operate without further compensation to SIFTR.
SIFTR retains its reusable IP. Your ownership of the final custom deliverables does not extend to, and SIFTR retains all rights, title, and interest in: (a) any materials, tools, frameworks, libraries, prompts, methods, generalized code, components, or know-how that pre-existed the engagement or that SIFTR independently develops or uses across multiple customers; (b) our software, our site, our AI chat widget, our marks, and our brand assets; and (c) our written educational materials, including workshop content, program materials, guides, playbooks, templates, configurations, code samples, and SIFTR snapshots. We grant you a perpetual, non-exclusive, royalty-free license to use any of those reusable elements that are embedded in your final custom deliverable, solely as embedded. Until full payment is received, SIFTR retains ownership of the in-progress work product, and any license to use it is limited to evaluating the work in progress.
SIFTR snapshots and packaged configurations (managed CRM only). If you purchase a managed CRM sub-account or other managed implementation that includes a SIFTR-built or SIFTR-licensed snapshot (a packaged configuration of funnels, workflows, automations, pipelines, calendars, forms, surveys, message templates, AI prompts, reporting, and related assets), the snapshot is licensed, not sold. Snapshots are licensed for use inside the environment SIFTR provisions them in, are not exportable, copyable, cloneable, or migratable, and do not transfer with you on cancellation or termination of the underlying managed service. Any configuration changes, customizations, or additions made to the snapshot inside that environment are derivative works of SIFTR's snapshot and likewise remain SIFTR's intellectual property. The detailed rules for snapshots are set out in Exhibit A.
Open source and third-party-licensed components. Software and code we provide (in tools, programs, and downloads) may include open-source or third-party-licensed components. Those components are governed by their own licenses, which we will identify on request or in the relevant materials. To the extent these Terms conflict with an underlying open-source or third-party license for those components, that license controls for those components.
SIFTR offers an affiliate program that allows approved individuals to refer customers in exchange for commissions. Participation is subject to our separate Affiliate Program terms and SIFTR's approval. Among other things, affiliates must promote only the public-facing pages SIFTR designates, must not represent themselves as SIFTR employees, must comply with FTC endorsement rules, and must comply with all applicable advertising laws. SIFTR may suspend, terminate, or withhold commissions for any affiliate who violates these Terms or the affiliate program rules.
SIFTR makes no guarantee that your use of the Services will result in any specific business outcome, revenue, profit, lead volume, conversion rate, customer acquisition, or other measurable result. Examples and case studies reflect specific clients in specific situations and are not a promise of similar results for you. Your results depend on factors outside of SIFTR's control, including your offer, your market, your team, your execution, your existing systems, and many other variables. The workshop, the SIFTR OS Program, guides, and other educational materials are provided for informational purposes only and do not constitute professional advice.
The Services are provided "as is" and "as available." To the maximum extent permitted by law, SIFTR disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, timely, error-free, secure, or free of viruses or other harmful components. Use of the Services is at your own risk.
SIFTR is not responsible for the acts or omissions of any third-party provider (including AI model providers, payment processors, CRM and communications platforms, hosting and infrastructure providers, registrars, and carriers), for any third-party content, or for any third-party services accessed through or integrated with the Services. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.
To the maximum extent permitted by law, SIFTR's total cumulative liability to you for any and all claims arising out of or relating to these Terms or the Services, regardless of the form of action and the theory of liability, is limited as follows:
Exclusions from the cap. The cap above is calculated using the service fees you paid to SIFTR. It does not include, and is calculated without reference to, the following amounts that pass through SIFTR or that you pay to third parties: (a) third-party pass-through costs; (b) carrier, aggregator, and telecommunications fees (including A2P 10DLC registration and campaign fees); (c) taxes and government assessments; (d) AI provider, API, and model usage fees; (e) wallet reloads; and (f) any amounts paid directly by you to a third-party provider on your own account.
You acknowledge that SIFTR's fees reflect the allocation of risk set forth in these Terms, that this limitation is a fundamental basis of the bargain between you and SIFTR, and that without this limitation SIFTR would not be able to offer the Services at the fees charged. You agree the cap is reasonable and bargained-for consideration.
In no event will SIFTR be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost business, lost goodwill, lost data, business interruption, or cost of substitute services, even if SIFTR has been advised of the possibility of such damages. This limitation applies regardless of the form or basis of the claim (contract, tort, statute, or otherwise).
These limitations are a fundamental basis of the bargain between you and SIFTR. They apply to the maximum extent permitted by law, even if a stated remedy fails of its essential purpose.
Any claim or cause of action you have arising out of or relating to these Terms or the Services must be commenced within six (6) months after the event giving rise to the claim occurred, regardless of when you knew or should have known about it. Otherwise, the claim is permanently barred. This shortened period applies in lieu of, and overrides, any longer statutory period that would otherwise apply under applicable law.
You agree to defend, indemnify, and hold harmless SIFTR, LLC and its officers, members, employees, contractors, affiliates, successors, and assigns, and (where SIFTR has indemnification obligations to a downstream provider) the downstream provider, from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Services; (b) your breach of these Terms or any representation or warranty made by you; (c) your violation of any law or any third-party right (including any intellectual property, privacy, publicity, or contractual right); (d) any content or data you submit to or through the Services; (e) any communications you send through the Services to your customers, including any claim under TCPA, TSR, CAN-SPAM, 10DLC, state mini-TCPA, GDPR, CASL, or analogous laws; (f) your relationship with your own customers; (g) any tax obligation associated with your business or transactions; and (h) any act or omission of your employees, agents, contractors, or customers. SIFTR may, at its option, assume the exclusive defense of any matter for which you are obligated to indemnify us, in which case you will cooperate with our defense.
Carve-out. Your indemnification obligation does not extend to claims to the extent they arise from SIFTR's own gross negligence, willful misconduct, or knowing violation of law, or to the extent applicable law prohibits the indemnification of a particular type of claim.
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason in our sole discretion, including if we believe you have violated these Terms, you have failed to pay any amount owed, your use of the Services creates legal or operational risk for SIFTR, or a third-party provider has suspended or terminated a service that the Services rely on. Upon termination, your right to use the Services ends immediately. Provisions of these Terms that by their nature should survive termination (including, without limitation, Sections 10-12, 16-17, and 19-29) will survive.
SIFTR is not liable for any delay or failure to perform that results from causes beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor action, pandemic, government action, fire, flood, power outage, internet or telecommunications outage, third-party provider outage or failure, AI model provider outage or policy change, or any other cause not reasonably foreseeable or avoidable by us.
We may update these Terms from time to time. The updated version becomes effective on the date posted at the top of this page. Material changes will be communicated through the Services, by email, or by another reasonable means. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Services.
Entire agreement. These Terms, together with our Privacy Policy, any product- or program-specific addendum (including Exhibit A), any signed proposal or scope of work, and the SIFTR Affiliate Program terms, constitute the entire agreement between you and SIFTR regarding the Services and supersede all prior or contemporaneous discussions, communications, and proposals on the subject.
Severability. If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remainder will remain in full force and effect.
Waiver. Our failure to enforce any provision is not a waiver of that provision or of any other provision.
Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms freely. Any assignment in violation of this section is void.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship between you and SIFTR.
Notices. Notices to SIFTR must be sent to support@siftrsales.com and to the mailing address below. We may send notices to you by email at the address you provided, by posting on the Services, or by any other reasonable means.
Headings. Section headings are for convenience only and do not affect interpretation.
Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Binding arbitration. You and SIFTR agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be held exclusively in Clark County, Nevada, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act.
Class action waiver. All claims and disputes within the scope of this arbitration agreement must be brought on an individual basis only. You and SIFTR each waive the right to participate in a class action, collective action, representative action, or consolidated proceeding. The arbitrator may not consolidate claims of more than one person or preside over any form of representative proceeding.
Exceptions to arbitration. Either party may bring an individual action in small-claims court in Clark County, Nevada, for claims within that court's jurisdiction. Either party may also seek temporary or preliminary injunctive relief to protect its intellectual property rights or confidential information pending resolution of the arbitration. Any such court action permitted under this section is subject to the exclusive forum, jurisdiction, and venue provisions below.
Exclusive forum, jurisdiction, and venue. Any judicial proceeding permitted under these Terms (including, without limitation, an action in small-claims court, an action for injunctive relief, an action to compel arbitration, an action to confirm, modify, vacate, or enforce an arbitration award, or any action that for any reason is determined not to be subject to arbitration) shall be brought exclusively in the state or federal courts located in Clark County, Nevada. Each party irrevocably submits to the personal jurisdiction and venue of those courts and waives, to the fullest extent permitted by law, any objection based on lack of personal jurisdiction, improper venue, inconvenient forum, transfer of venue, or any similar grounds. Each party agrees that service of process by any method permitted by Nevada law or by the rules of the chosen court is sufficient.
Survival. This Section 28 (governing law, arbitration, class action waiver, and exclusive forum) survives termination of these Terms and continues to apply to any dispute arising before or after termination. The parties agree the consent and waivers in this Section are intentional, knowing, and bargained-for, and may not be challenged on the basis that they were inadvertent or unconsidered.
If you believe content available through the Services infringes your copyright, send a written notice to our designated agent at the address below. Your notice must include: (a) your electronic or physical signature; (b) a description of the copyrighted work you claim has been infringed; (c) a description of where the allegedly infringing material is located on the Services with enough detail for us to find it; (d) your contact information; (e) a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Send to support@siftrsales.com with the subject line "DMCA Takedown Request" and a physical copy to the mailing address below.
For privacy-related inquiries, see our Privacy Policy.
This Exhibit applies only if you purchase a SIFTR-managed CRM sub-account, HighLevel-based implementation, snapshot, or related managed CRM service from SIFTR. If you are a workshop attendee, free-guide recipient, custom-build customer, SIFTR OS Program participant, BYOK SaaS user, or affiliate, none of the terms in this Exhibit apply to you and you can skip it. The main Terms above continue to govern your relationship with SIFTR.
Presented at checkout and incorporated by reference into these Terms when you purchase a managed CRM sub-account.
The Custom CRM service is sold to you by SIFTR LLC and is delivered as a Sub-Account on the GoHighLevel (HighLevel) platform, provisioned under SIFTR LLC's agency license on GoHighLevel. SIFTR LLC resells, configures, supports, and bills for the Sub-Account. GoHighLevel Inc. is the underlying platform provider. SIFTR LLC is the agency-license holder and the entity with which you have a service and billing relationship. You are not a direct customer of GoHighLevel.
Your Sub-Account may be preloaded with a SIFTR-built snapshot: a packaged configuration of funnels, workflows, automations, pipelines, calendars, forms, surveys, message templates, AI prompts, and reporting designed for a specific business vertical or use case. Any SIFTR snapshot loaded into your Sub-Account remains the intellectual property of SIFTR LLC at all times and is licensed to you for use inside your Sub-Account only. The snapshot, and any future updates or enhancements to it, do not transfer to you, are not exportable, copyable, cloneable, or migratable to another account, and do not survive cancellation or termination.
You agree to pay SIFTR LLC the recurring monthly subscription fee quoted to you at the time of purchase (the "Subscription Fee") for the platform license to your Sub-Account. The Subscription Fee may differ from one customer to another depending on the snapshot, scope, and configuration of the Sub-Account, and the amount quoted at checkout controls. The Subscription Fee does not cover usage. You are separately responsible for, and will be billed against your Sub-Account billing wallet for, all Communication Surcharges and usage fees, including but not limited to outbound and inbound SMS, MMS, RCS, voice calls, email sends, phone-number rental (monthly, per number), AI features (Conversation AI, Voice AI, Content AI, Reviews AI, Funnel AI, and any successor AI products), third-party integration fees, premium workflow actions, and any other usage-based fees offered by GoHighLevel as incurred. Communication Surcharges and usage rates are set by GoHighLevel and its upstream vendors (including but not limited to Twilio, Mailgun, The Campaign Registry, and AI service providers) and may change at any time, for any reason, without prior notice.
By completing checkout, you authorize SIFTR LLC to charge the payment method you provide on a recurring monthly basis for the Subscription Fee at the then-current rate, without further authorization from you, until you cancel in writing. You further authorize automatic reloads of your Sub-Account billing wallet (used to fund SMS, voice, email, AI, and other usage) when your wallet balance falls below the designated threshold, in the pre-defined reload amount, to your payment method on file. Wallet auto-reload may also be triggered to cover negative balances caused by taxes, government assessments, or post-month usage reconciliation.
A one-time setup fee, plus A2P 10DLC Brand registration, Campaign vetting, and monthly Campaign fees, plus any add-on services (such as website builds, custom automation builds, data migration, additional phone numbers, or HIPAA-package enrollment) will be quoted and billed separately. These charges become non-refundable the moment they are initiated, technically enabled, filed with carriers or third-party vendors, or otherwise performed, regardless of outcome, including but not limited to a rejected A2P 10DLC application. Re-submissions and re-filings may carry additional, separate fees from the carriers.
All fees paid to SIFTR LLC are non-refundable. This includes, without limitation: subscription fees, Communication Surcharges, wallet reloads, A2P 10DLC registration and campaign fees, setup fees, add-on service fees, third-party pass-through fees, taxes, and any prepaid or minimum-commitment fees, regardless of whether you actually accessed or used the Sub-Account, Services, or features during your subscription period. We do not provide refunds or credits for partially used or unused subscriptions, for errors or omissions made by you or any third party, for excess usage fees incurred from misconfigured automations or mistaken sends, for force-cancellation due to non-payment, for failure to properly cancel, or for chargebacks.
Our satisfaction commitment. If the Sub-Account or a SIFTR snapshot we provisioned does not match the scope or written specification we agreed to, contact us at support@siftrsales.com and we will work with you in good faith to make it right, typically through rework, replacement, additional configuration, or completion of the agreed scope. This is a service remedy, not a refund right, and it does not change the liability cap in A13 or the claims window in A14.
Funds remaining in your Sub-Account billing wallet at the time of cancellation, expiration, or termination are not automatically refunded. You must request a refund of any remaining wallet balance in writing within thirty (30) days of cancellation. Any wallet balance remaining unclaimed for more than thirty (30) days after cancellation, expiration, or termination of your Sub-Account is forfeited and becomes the property of SIFTR LLC. Any promotional credits, discount credits, or free trial credits have no cash value, are non-transferable, are not refundable under any circumstance, and automatically expire ninety (90) days after issuance if not used.
You may cancel your monthly subscription at any time by emailing SIFTR LLC in writing. No refunds will be provided for your failure to properly cancel, and you remain responsible for all fees incurred up to the effective date of cancellation. If your credit card or other payment method is declined or refuses payment, we will re-attempt to charge the card on file for a period of up to seven (7) business days. If we are still unable to process the transaction after that period, your Sub-Account may be force-cancelled for non-payment in our sole discretion, and you will remain liable for all outstanding fees plus any chargeback fees, collection costs, or attorneys' fees we incur to recover them. Following cancellation or termination for any reason, we will retain your Sub-Account data for up to ninety (90) days, during which time you may request reactivation. After that period, all Sub-Account data may be permanently and irreversibly deleted, and we will not be liable for any loss of data.
What you are responsible for backing up. You are solely responsible for backing up, exporting, and migrating your contacts, conversations, opportunities, and any content you uploaded to the Sub-Account prior to cancellation. Those records are your data and you can export them at any time through your Sub-Account.
What stays with SIFTR. Any SIFTR-built or SIFTR-licensed snapshot loaded into your Sub-Account (including all funnels, workflows, automations, pipeline configurations, calendars, forms, surveys, message templates, AI prompts, reporting configurations, and any future updates or enhancements to it) is the intellectual property of SIFTR LLC, is not exportable, copyable, cloneable, or migratable to another account, and does not transfer with you upon cancellation or termination. Any configuration changes, customizations, or additions you or anyone acting on your behalf made to the snapshot inside your Sub-Account are derivative works of SIFTR's snapshot and likewise remain SIFTR's intellectual property.
All fees retained in full and non-refundable for any reason. All fees paid to SIFTR LLC prior to cancellation or termination, including subscription fees, setup fees, A2P 10DLC fees, add-on fees, and any usage charges, are retained by SIFTR LLC in full and are non-refundable for any reason. Phone numbers procured through the Sub-Account will be released within fourteen (14) days of cancellation or termination.
You must notify SIFTR LLC in writing of any billing dispute within thirty (30) days of the invoice or charge date. You waive the right to pursue any dispute not raised within that window. You must continue to pay all invoiced fees while a dispute is pending. SIFTR LLC's determination as to your obligation to pay invoiced fees is final.
You acknowledge that you cannot send outbound application-to-person (A2P) SMS to U.S. recipients from your Sub-Account until your A2P 10DLC Brand and Campaign are approved by The Campaign Registry and the major U.S. carriers (AT&T, T-Mobile, Verizon, and others). A2P 10DLC has been subject to a manual vetting process since January 26, 2023, and approval typically takes two (2) to four (4) weeks after filing, sometimes longer, and may be rejected if requirements are not met. Approval requires, at minimum, a live business website on a domain you control, including a privacy policy with explicit SMS-opt-in language, a terms of service page, a working opt-in form or checkbox, and sample messages and call-to-action language matching the actual messages you intend to send. If you do not have a qualifying website, you must obtain one before A2P 10DLC can be filed.
You are responsible for purchasing and owning the domain at your chosen registrar. SIFTR LLC does not own and does not become the registrant of your domain. If you would like SIFTR LLC to build or host a compliant website on that domain for you, we offer that as a separately quoted add-on; in that case you will follow the DNS instructions we provide at onboarding. You may change DNS and point your domain elsewhere at any time. On cancellation or termination of the managed sub-account, your domain remains yours, and any SIFTR-hosted website and DNS routing we provided will be discontinued.
Carrier registration fees, vetting fees, and monthly campaign fees are non-refundable whether or not your campaign is ultimately approved.
GoHighLevel and SIFTR LLC are technology platform and reseller providers only. The Sub-Account provides the software infrastructure that enables you to send communications, but neither GoHighLevel nor SIFTR LLC initiates, creates, sends, or controls the content, timing, or recipients of any communication you send. All communications sent from your Sub-Account are created and initiated solely by you. You, and not GoHighLevel or SIFTR LLC, will be deemed the "seller," "telemarketer," "advertiser," or "sender" of all communications for all legal and regulatory purposes. You are exclusively responsible for compliance with all applicable federal, state, and international laws governing marketing, advertising, and communications, including but not limited to the TCPA, TSR, CAN-SPAM, federal and state do-not-call registries, all state mini-TCPAs (Texas, Florida, Oklahoma, Washington, and others), carrier rules including 10DLC registration and content rules, GDPR, CASL, HIPAA, PCI DSS, GLBA, CCPA/CPRA, VCDPA, CPA, UCPA, CTDPA, the ADA and other accessibility requirements, and all applicable tax laws. You represent and warrant that you have obtained all necessary prior express written consents before contacting any recipient through your Sub-Account, and that you will not use the Sub-Account to contact any individual who has not provided the requisite level of consent under applicable law. These obligations survive cancellation or termination of your subscription.
You agree to defend, indemnify, and hold harmless SIFTR LLC, GoHighLevel Inc., and each of their respective officers, directors, employees, contractors, affiliates, successors, and assigns from and against any and all claims, demands, actions, proceedings, damages, liabilities, losses, fines, penalties, fees, costs, or expenses (including reasonable attorneys' fees and the costs of any investigation) directly or indirectly arising from or in any way connected with: (a) your use of the Sub-Account; (b) the content, timing, or recipients of any messages, calls, emails, or other communications sent from your Sub-Account; (c) your breach of these Terms; (d) any actual or alleged violation of any law, regulation, carrier rule, or third-party right by you, your employees, agents, or end users; (e) any claim by a recipient of your communications (including TCPA actions, class actions, or state mini-TCPA claims); (f) your tax obligations; and (g) any privacy, data-breach, or data-subject-rights claim arising from your use of the Sub-Account.
The Sub-Account, the Platform, and the Services are provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Sub-Account will be uninterrupted, timely, secure, error-free, or meet your requirements. We make no guarantee that your business will be profitable or that you will generate revenue using the Sub-Account. Some states do not allow the exclusion of certain warranties; in those states, some of the above exclusions may not apply.
To the maximum extent permitted by law, in no event shall SIFTR LLC, GoHighLevel Inc., or any of their respective affiliates, officers, directors, employees, or contractors be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind, including without limitation damages for loss of profits, loss of data, loss of business, loss of goodwill, or business interruption, arising out of or in connection with your use of the Sub-Account, the Platform, or any third-party service, whether or not we have been advised of the possibility of such damages, and on any theory of liability. SIFTR LLC's total cumulative liability to you for any and all claims arising out of or relating to this Addendum or your use of the Sub-Account shall not exceed the total amount of Subscription Fees you actually paid to SIFTR LLC in the three (3) month period immediately preceding the event giving rise to the liability. The cap is calculated using Subscription Fees only and does not include, and is calculated without reference to, Communication Surcharges, wallet reloads, A2P 10DLC registration and campaign fees, third-party pass-through costs, AI provider or API usage fees, taxes, or government assessments.
Any cause of action or claim you may have arising out of or relating to this Addendum, the Sub-Account, or the Services must be commenced within six (6) months after the event giving rise to the action or claim occurred, regardless of when you knew or should have known about it. Otherwise, such cause of action or claim is permanently barred.
GoHighLevel reserves the right to modify, discontinue, suspend, or change the pricing of any feature, service, or third-party service at any time, with or without notice, and SIFTR LLC has no control over such changes. We reserve the right to suspend or terminate your Sub-Account at any time, with or without notice, if you violate these Terms, fail to pay fees, engage in suspected fraudulent or illegal activity, send communications that violate carrier rules or applicable law, or for any other reason in our sole discretion, without any liability to you. Fees paid prior to suspension or termination remain non-refundable.
This Addendum is governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Any controversy or claim arising out of or relating to this Addendum or your use of the Sub-Account shall be exclusively settled by binding individual arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, exclusively in Clark County, Nevada. You and SIFTR LLC waive any right to participate in a class action, class arbitration, or consolidated proceeding. All claims must be brought solely on an individual basis.
Exclusive forum, jurisdiction, and venue. Any judicial proceeding permitted under this Addendum (including, without limitation, an action in small-claims court, an action for injunctive relief, an action to compel arbitration, an action to confirm, modify, vacate, or enforce an arbitration award, or any action that for any reason is determined not to be subject to arbitration) shall be brought exclusively in the state or federal courts located in Clark County, Nevada. Each party irrevocably submits to the personal jurisdiction and venue of those courts and waives, to the fullest extent permitted by law, any objection based on lack of personal jurisdiction, improper venue, inconvenient forum, transfer of venue, or any similar grounds. This provision survives cancellation or termination of your subscription and continues to apply to any dispute arising before or after that date.
This Addendum, together with the main Terms of Service and the Privacy Policy, constitutes the entire agreement between you and SIFTR LLC with respect to the Sub-Account and supersedes all prior understandings. We reserve the right to update this Addendum at any time, with changes effective when posted at this page. Your continued use of the Sub-Account following any update constitutes your acceptance of the updated Addendum.
By submitting the lead form and clicking through to the Stripe checkout, you represent that you are at least 18 years old, that you have the authority to bind any business entity you represent, that you have read and understood these disclosures and the full Terms above, and that you agree to be bound by them, including the no-refund policy, auto-renewal, the binding-arbitration clause, and the class-action waiver.
Service sold by SIFTR LLC. Sub-Account provisioned via the SIFTR agency on the GoHighLevel platform. For SIFTR LLC's full Privacy Policy and Terms of Service, see siftrsales.com/privacy and siftrsales.com/terms.